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Social media tools for government: What your team needs for success

Social media is like a 24/7 town hall meeting—news spreads, crises unfold and important questions emerge in real time. It’s a direct line to your residents and constituents, who expect you to be active and ready to engage on topics that are most important to them.

It’s no longer an anomaly to see public sector accounts going viral. But managing the social media presence of a government agency comes with a unique set of challenges. Complex platform security and governance requirements. Staff who balance multiple responsibilities beyond social. Ever-evolving strategies that can shift overnight.

Choosing the right social media tools for government agencies and other public sector organizations is a non-negotiable part of proactively reaching and engaging your citizens, saving your team valuable time, creating internal visibility and, ultimately, serving your community better. Use the criteria shared in this article to help your team harness the full power of social.

4 things to look for when evaluating social media tools for government entities

Investing in an intuitive social media management platform is an essential step toward building a strong relationship with your constituents. Yet, many agencies only use native tools to manage their accounts—leaving valuable insights and opportunities to connect untapped. Less than half of public sector entities use software to manage or execute their social media strategy, according to ArchiveSocial. The report also revealed…

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By: Hattie Wilkinson


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